Carpet Inspection

Residential and commercial carpet inspections are required when there are misunderstandings or complaints about carpet performance.

An IICRC-certified inspection is required by most carpet mills/manufacturers, and may be requested by anyone who is in the “carpet value chain,” including the retailer, installation contractor, end-user or consumer. The inspector’s job is to collect forensic evidence about flooring problems and express his or her observations and conclusions about that evidence in a clear and concise report suitable for use in a court of law.

Questions regarding carpet performance generally fall into one or a combination of the following categories:

  • Manufacturing
  • Specification
  • Installation
  • Maintenance
  • Misunderstanding of inherent product characteristics

Not only do cleantrust inspectors understand inspection, but they are also required to have training and certification in carpet cleaning, stain and spot removal, repairs and installation.


Why are dark shadows appearing under furniture that sits on our light-colored carpet?

When inspecting carpet for problems, it’s first necessary to ascertain a number of facts, including but not limited to:

  • Fiber type
  • Construction
  • Dye techniques
  • Backings
  • Installation
  • Cushion
  • Sub-flooring
  • HVAC system
  • Lighting (fluorescent, incandescent, natural)
  • Soiling

Almost any of these can have an impact on the problems you are experiencing with your carpet. In order to gather all the facts and to evaluate the influence of external factors normally takes an on-site inspection performed by a trained professional.

Alternatively, you can contact the carpet retailer who sold you the carpet. Reputable carpet manufacturers have warranties on their products and they can commission an inspection by a trained professional in the area. Be sure that the inspector is cleantrust certified; this will be your assurance of an impartial evaluation of your carpet’s condition.